Restoration and insurance questions answered

Save The Day Restoration responds 24/7/365. Our goal is on-site arrival within 60–90 minutes anywhere in LA or Orange County. Call (562) 246-9908 now for immediate dispatch.

Any active water intrusion that threatens your property qualifies: burst pipes, sewage backups, appliance floods, storm water intrusion, or roof leaks. When in doubt, call us immediately — acting within the first hour dramatically reduces total damage and restoration cost.

If it’s safe, shut off the main water supply. But don’t enter rooms with standing water if electrical panels may be affected. Call (562) 246-9908 immediately — our team will guide you through safe steps while dispatching crews to your location.

We respond to fire and smoke damage, mold outbreaks, sewage backups, storm and flood damage, and structural damage from any cause. Save The Day is full-service — we don’t hand off mid-project or subcontract emergency response.

No. Our 24/7 emergency response rate is consistent — you won’t be charged a premium because your pipe burst at 2 a.m. We discuss all costs transparently before work begins and work directly with your insurance carrier whenever possible.

If it’s safe, take photos and video of all visible damage — water lines, affected materials, damaged belongings. Don’t discard anything before our team arrives. This documentation protects you during the insurance claims process.

Yes. We work with all major carriers and communicate directly with your adjuster, provide detailed scopes of work, and submit documentation in the format insurers require. We never inflate claims — our goal is a fair, fast settlement for you.

Yes. Save The Day Restoration & Reconstruction holds California Contractor License #1049188 and is IICRC certified. We are fully licensed, bonded, and insured — operating professionally throughout all of Los Angeles County and Orange County.

Most standard homeowner policies cover sudden, accidental water damage — like a burst pipe or appliance failure. Gradual leaks and flood damage typically require separate coverage. We review your policy before work begins and explain exactly what’s covered.

Call your insurer or file online to open a claim. An adjuster will be assigned to inspect the damage. We provide detailed scopes of work and documentation to support your claim. The sooner you call us, the stronger the damage record.

Yes. We communicate directly with your adjuster from start to finish — providing scope of work, answering technical questions, and ensuring the full extent of damage is documented. You’re never left to navigate this alone.

Your policy number and photos of the damage are the essentials. We handle the technical documentation adjusters need: detailed measurements, moisture readings, itemized scope of work, and photo evidence. Our process is built to support strong claims.

Yes. Your deductible is the amount you pay before insurance covers the rest. We explain the numbers clearly before any work begins. We never recommend inflating claims to offset deductibles — that’s insurance fraud and we won’t participate in it.

If your insurer’s offer doesn’t reflect the actual scope of damage, you have options — including requesting a re-inspection, hiring a public adjuster, or invoking appraisal clauses. We document damage thoroughly from day one to support a fair settlement.

Often yes. Mold coverage depends on the cause. Mold from a sudden covered event (like a burst pipe) is usually covered. Mold from ongoing neglect typically isn’t. We assess and document the origin to help establish coverage with your carrier.

Simple claims resolve in a few weeks. Complex residential or commercial losses may take longer. We begin mitigation immediately regardless — stopping active damage is always the priority. We remain involved through the full claims and restoration cycle.

We offer 57+ specialized services: water damage restoration, fire damage restoration, mold remediation, smoke cleanup, sewage restoration, storm damage, and full general contracting and reconstruction. One company handles it all — no handoffs.

Yes. We restore homes, apartments, offices, retail spaces, restaurants, warehouses, and industrial facilities throughout all of Los Angeles County and Orange County. Our crews scale to any property type and loss size.

We’re locally owned, not a franchise. One team handles restoration and reconstruction from start to finish under California License #1049188. No subcontractors for core work. No handoffs. Your project manager stays with you until the final nail is in.

Yes. Save The Day Restoration is IICRC certified — the industry’s gold standard for restoration work. Our technicians follow science-based protocols for drying, decontamination, and structural repair. This protects your health and ensures documentation meets insurer standards.

Yes — this is one of our biggest differentiators. Most restoration companies handle cleanup and hand you off to a separate general contractor. We do both under one roof and one license. Faster timelines, one contract, and zero gaps between phases.

Mitigation takes 1–5 days. Full restoration timelines vary by scope — a water-damaged bathroom might take 1–2 weeks; a fire-damaged home can take 3–6 months. We provide written timeline estimates before work begins and update you at every milestone.

We perform visual mold assessments and identify suspected growth. For certified air quality testing, we refer you to an independent industrial hygienist to avoid any conflict of interest. We recommend third-party testing before and after remediation.

Yes. We handle multi-tenant buildings, industrial facilities, retail chains, hospitality properties, and large commercial losses of any scale. Our crews are structured to scale with no need to coordinate between multiple contractors.

Costs vary by damage type, severity, affected square footage, and materials involved. Minor water damage starts in the low thousands; major fire or flood losses can run significantly more. We provide a detailed written estimate before any work begins — no surprises. Call (562) 246-9908 for an accurate assessment of your specific situation.

Most homeowner and commercial policies cover sudden, accidental damage — burst pipes, fire, storm damage. What's typically excluded: gradual leaks, deferred maintenance, and flooding without a separate flood policy. We work directly with all major carriers and document everything your adjuster needs to maximize your covered loss.

Yes. We handle all communication with your adjuster, prepare detailed Xactimate estimates, document all visible and hidden damage, and submit supplements for any scope discovered during work. You don't need to manage the paperwork or negotiate on your own. Our goal: get your property fully restored and your claim fully paid.

We work with uninsured and underinsured clients regularly. If your claim was denied, we can provide detailed documentation to support a re-appeal. For out-of-pocket situations, we offer transparent pricing with no hidden fees. Call (562) 246-9908 — we'll assess your options honestly before any work begins.

All pricing follows Xactimate — the industry-standard estimating software used by insurance adjusters and restoration companies nationwide. Our line items are verifiable, not invented. We're IICRC certified and licensed (#1049188), which means we're held to professional standards. You'll receive a written estimate to review before approving any work.

Most residential claims see initial payment within 2–4 weeks of estimate approval. Large commercial losses or supplement negotiations can take longer. We actively manage this by staying in direct contact with your adjuster and proactively documenting change orders. Our goal is always to close your claim as quickly and completely as possible.

For insurance-covered jobs, no deposit is required — we coordinate directly with your carrier. For private-pay projects, we may collect a modest deposit on larger scopes before materials are ordered. This is always discussed upfront and agreed to in writing. We never start work without a clear, signed authorization spelling out all costs.

For insurance claims, your carrier issues payment — typically a check made out jointly to you and Save The Day Restoration. You coordinate the endorsement with your bank, and we apply it to the job. Your only out-of-pocket obligation is your deductible. For private-pay work, you pay us directly. Call (562) 246-9908 with any questions.