Privacy Policy

Information We Collect

Information You Provide

When you contact Save The Day Restoration & Reconstruction, we collect information you voluntarily provide. This includes your name, phone number, email address, property address, and details about your restoration or reconstruction needs. We collect this information when you submit a contact form on our website, call our 24/7 emergency line at (562) 246-9908, send us an email at info@savethedayrestoration.com, request a service estimate or callback, or communicate with our team about a restoration or reconstruction project.

We may also collect photographs of property damage that you share with us, insurance policy information when you authorize us to assist with a claim, property details relevant to the scope of work, and any other information you choose to provide during the course of our services.

Information Collected Automatically

When you visit www.savethedayrestoration.com, certain information is collected automatically through cookies, analytics tools, and similar technologies. This includes your IP address, browser type and version, operating system, device type, referring website or search engine, pages you visit on our site and how long you spend on each page, links you click, date and time of your visit, and general geographic location based on your IP address.

This information helps us understand how visitors use our website, improve our content and user experience, and ensure our site functions properly across different devices and browsers.

Information From Third Parties

We may receive information about you from third parties in connection with our services. This includes information from insurance carriers when they refer you to us or when we coordinate on your claim, referrals from other contractors, property managers, or real estate professionals, and information from public records related to your property. We treat all third-party information with the same level of privacy protection as information you provide directly.

How We Use Your Information

Service Delivery

We use your information primarily to deliver restoration and reconstruction services. This includes scheduling emergency response and dispatching crews to your location, conducting property assessments and damage documentation, creating project scopes of work and estimates using Xactimate software, coordinating with your insurance carrier for claims processing and direct billing, managing your restoration or reconstruction project from start to completion, communicating project updates and timelines, and arranging subcontractor services when specialized work is required.

Communications

We use your contact information to respond to your inquiries and service requests, provide updates on your active project, follow up after service completion to ensure satisfaction, send relevant restoration tips and emergency preparedness information when you have opted in, and notify you of important changes to our services or policies.

Website Improvement

We use automatically collected data to analyze website traffic and usage patterns, monitor website performance and load times, identify and fix technical issues, improve our website content and navigation, and understand which pages and services are most relevant to visitors in the Los Angeles and Orange County area.

Legal Compliance

We may use your information to comply with applicable federal, state, and local laws, respond to lawful requests from public authorities including law enforcement, enforce our terms of service, and protect our rights, property, and the safety of our employees and clients.

Cookies and Tracking Technologies

Types of Cookies We Use

Our website uses three categories of cookies. Essential cookies are necessary for basic functionality including form submissions, page navigation, and security features. These cannot be disabled without affecting site functionality. Analytics cookies help us understand how visitors interact with our website by collecting anonymous usage data such as pages visited, time on site, and traffic sources. Functional cookies remember your preferences and choices to provide a more personalized experience, such as remembering your location or preferred contact method.

How to Manage Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to view, delete, and block cookies from specific or all websites. Disabling certain cookies may affect the functionality of our website, including the ability to submit contact forms or access certain features. You can typically find cookie management options in your browser's privacy or security settings.

Third-Party Analytics

We use Google Analytics to collect and analyze website usage data. Google Analytics uses cookies to track visitor interactions and generates statistical reports about website activity. The data collected is anonymous and aggregated. Google's privacy policy governs how they handle this data. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.

How We Share Your Information

Service Providers

We may share your information with trusted service providers who assist us in delivering our services. This includes subcontractors performing specialized restoration or reconstruction work on your property, equipment and material suppliers, payment processors for handling transactions, IT service providers who maintain our website and business systems, and professional service providers such as accountants and attorneys. All service providers are contractually required to protect your information and use it only for the purposes specified.

Insurance Carriers

When you authorize us to work with your insurance carrier, we share relevant information to facilitate your claim. This includes damage documentation, photographs, moisture readings, and other assessment data, Xactimate estimates and scope-of-work documents, project progress updates and completion documentation, and invoices and payment records. We only share insurance-related information with your explicit authorization and only to the extent necessary to process your claim.

Legal Requirements

We may disclose your information when required by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements, comply with a court order, subpoena, or other legal process, protect the rights or property of Save The Day Restoration & Reconstruction, prevent or investigate possible wrongdoing, or protect the personal safety of our employees, clients, or the public.

Business Transfers

In the event that Save The Day Restoration & Reconstruction is involved in a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that transaction. We will provide notice before your personal information becomes subject to a different privacy policy.

We Never Sell Your Data

Save The Day Restoration & Reconstruction does not sell, rent, or trade your personal information to third parties for their marketing purposes. We will never monetize your data. Your information is used solely for the purposes described in this Privacy Policy.

Data Security

Security Measures

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data transmitted between your browser and our website, secure storage of personal information with restricted access controls, regular security assessments and updates to our systems, employee training on data privacy and security best practices, physical security measures at our office at 2424 Gundry Ave, Signal Hill, CA 90755, and secure disposal of physical documents containing personal information.

Limitations

While we strive to protect your personal information, no method of electronic transmission or data storage is completely secure. We cannot guarantee absolute security of your information. In the event of a data breach that affects your personal information, we will notify you in accordance with applicable California law and take immediate steps to mitigate any harm.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically, project records and documentation are retained for a minimum of seven years following project completion, as required by California contractor licensing regulations. Contact form submissions and inquiry records are retained for up to three years. Website analytics data is retained in anonymous, aggregated form and is not linked to individual identities. Insurance claim documentation is retained in accordance with carrier requirements and applicable regulations.

When your information is no longer needed, we will securely delete or anonymize it. You may request deletion of your personal information at any time, subject to legal retention requirements.

Your Privacy Rights

California Residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information. You have the right to know what personal information we collect, use, disclose, and sell (we do not sell personal data). You have the right to delete your personal information, subject to certain exceptions such as legal retention requirements. You have the right to opt out of the sale or sharing of personal information. Save The Day Restoration & Reconstruction does not sell or share your personal information as defined under the CCPA/CPRA. You have the right to correct inaccurate personal information. You have the right to limit the use of sensitive personal information to purposes necessary to provide our services. You have the right to non-discrimination for exercising your privacy rights. We will not deny you services, charge you different prices, or provide a different quality of service because you exercised your privacy rights.

How to Exercise Your Rights

To exercise any of your privacy rights, you may submit a request by calling us at (562) 246-9908, emailing us at info@savethedayrestoration.com, or writing to us at Save The Day Restoration & Reconstruction, 2424 Gundry Ave, Signal Hill, CA 90755. We will respond to verifiable consumer requests within 45 days of receipt. If we need additional time, we will inform you of the reason and extension period in writing. You may make a verifiable consumer request up to two times within a 12-month period.

Verification Process

When you submit a privacy rights request, we must verify your identity before processing your request to protect your information from unauthorized access. We may ask you to provide your name, email address, phone number, property address associated with your account, and details about your previous interactions with us. The level of verification required will depend on the nature of your request. Requests to delete personal information require a higher level of verification than requests to know what information we have collected.

Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will promptly delete that information. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@savethedayrestoration.com or call (562) 246-9908 so we can take appropriate action.

Third-Party Links

Our website may contain links to third-party websites and services, including insurance carrier portals, government agencies such as FEMA and the California Contractors State License Board, industry organizations such as the IICRC, review platforms, and social media networks. These third-party sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policy of every site you visit. A link from our website does not constitute an endorsement of that site's privacy practices.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Effective Date" at the top of this page and, where appropriate, notify you by email or by posting a prominent notice on our website. We encourage you to periodically review this Privacy Policy to stay informed about how we protect your information. Your continued use of our website or services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Save The Day Restoration & Reconstruction
2424 Gundry Ave, Signal Hill, CA 90755
Phone: (562) 246-9908
Email: info@savethedayrestoration.com
California Contractor License #1049188

We are committed to resolving any privacy concerns promptly. If you are not satisfied with our response, you have the right to file a complaint with the California Attorney General's office.